Return & Refund Policy

At StrongCup Tea, we take pride in the quality of our products and carefully pack every order before dispatch. If you receive a damaged, incorrect, or defective product, we are here to help.

Returns

Due to the nature of our tea products and for hygiene and food-safety reasons, we generally do not accept returns or exchanges for opened or used tea products.

A return or replacement may be considered if:

  • You received the wrong product.
  • Your order arrived damaged.
  • The product was damaged during delivery.
  • You received a defective or compromised product.
  • Your order is missing an item.

Any issue must be reported within 48 hours of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the package
  • Clear photos of the product
  • A brief description of the issue

Our team will review your request and, where applicable, arrange a replacement or another suitable resolution.

Refunds

If your refund request is approved, the refund will be processed using the applicable payment method.

For Cash on Delivery orders, our team will contact you regarding the available refund process.

Refund processing times may vary depending on the payment method and financial institution.

Non-Returnable Products

The following products are generally not eligible for return or refund:

  • Products that have been opened or used
  • Products damaged after delivery due to improper handling or storage
  • Products returned without prior approval
  • Products reported after the 48-hour reporting period
  • Products where the issue is caused by incorrect storage or handling by the customer

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible. If you wish to cancel an order, please contact us as soon as possible after placing it.

Replacement

Where a return or replacement is approved, StrongCup Tea may provide a replacement product depending on the nature and availability of the product.

Replacement decisions are made after reviewing the reported issue and supporting evidence.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone: +92 316 8716592
Email: strongcuptea@gmail.com

We will review your request and assist you as quickly as possible.